![]() ![]() If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.All of the tools I will have you use are safe to use (as instructed) and malware free.The absence of apparent issues does not mean your system is clean I will tell you when everything looks good for you to go and help you remove the tools we have used. Malware removal is a complex, multiple step process please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go.(I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly we just ask that you keep us up to date. All of the assistants and staff at Tech Support Guy are here on a volunteer basis please respect our time given to the cause of helping others.If you are going to be away for more than 4 days, please let me know here.If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it.Before I get into the removal of malware / correction of your problem, I need you to be aware of the following: My name is dbreeze and I'll be helping you with this problem. Graphics Card: Intel(R) HD Graphics, 2046 Mb Processor: Intel(R) Celeron(R) CPU 1007U 1.50GHz, Intel64 Family 6 Model 58 Stepping 9 OS Version: Microsoft Windows 8.1, 64 bit Tech Support Guy System Info Utility version 1.0.0.2 Also, I did submit this question a couple of months ago, but then had a serious family emergency, and so I didn't follow up with this. I can't get rid of YTDownloader though, I can't delete it through the unistall function, I get a message that says "please wait until the current program is finished uninstalling"Īny help in getting this off my computer is greatly appreciated. I think I was able to delete most of it by running malwarebytes, etc. ![]() While downloading what I thought was an innocent photoshop type app, I happened to also download YT Downloader, along with a few other unwanted items. ![]()
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